Tickets & Batches
Manage customer tickets as well as pending & completed batches.
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- Content Description: The Ticket & Batches component is at the heart of ControlPro. It manages all your customer tickets, pending batches, and completed batches.
Ticket & Batches
The Ticket & Batches component is at the heart of ControlPro. It manages all your customer tickets, pending batches, and completed batches. It can be run stand-alone and/or in conjunction with one or more 3rd party software packages.
Tickets consist of Formulas and/or Materials assigned to be delivered to particular customers (Parties). Batches are sent to Systems for production which then also manages the inventory.
Tickets consist of Formulas and/or Materials assigned to be delivered to particular customers (Parties). Batches are sent to Systems for production which then also manages the inventory.
Ticket & Batches
The Ticket & Batches component is at the heart of ControlPro. It manages all your customer tickets, pending batches, and completed batches. It can be run stand-alone and/or in conjunction with one or more 3rd party software packages.
Tickets consist of Formulas and/or Materials assigned to be delivered to particular customers (Parties). Batches are sent to Systems for production which then also manages the inventory.
Tickets consist of Formulas and/or Materials assigned to be delivered to particular customers (Parties). Batches are sent to Systems for production which then also manages the inventory.
3rd Party Software Integration
ControlPro integrates with industry-leading agronomy and accounting software solutions. This integration is designed to reduce data entry errors, elevate customer service, and improve inventory management.
Import Materials & Formulas Automatically along with Tickets
ControlPro automatically brings over tickets from 3rd party software. Any new materials and/or formulas included on the tickets will then be able to be assigned to the correct system.
Create Tickets in ControlPro
ControlPro can run stand-alone, but for situations where a ticket-less customer shows up at a location or the network is down, ControlPro can create an 'originator ticket'. This ticket then shows up on an exception report for the home office to enter manually.
Bring over additional ticket information
ControlPro offers custom fields to store the information YOU want/need on your customer tickets.
Auto-Complete Tickets for Better Billing
Tickets can be configured by an admin to auto-complete after a certain percentage threshold of materials has been delivered or upon expiration. This can be done system-wide or by ticket depending on your 3rd party settings.
Don't worry about advanced calculations
When possible, ControlPro manages all the advanced ticket and batch size calculations. ControlPro seamlessly runs the units of measurement calculations between Tickets (reported to customers) and Materials and/or Formulas (internal inventory tracking). Calculate batch size automatically based on the delivery ticket setup, system capacity, and equipment constraints.
Save time with drag & drop technology.
Quickly create Tickets from Materials, Formulas, or even other Tickets with drag & drop technology.
Quickly find & report on delivered batches
ControlPro offers a handy shortcut designed to help users quickly zero in on delivered batch information. This shortcut provides for both searching and reporting.
Improve Customer Service with ControlPro
ControlPro gives your locations the tools they need to provide top-tier customer service.
Create a seamless experience for customers. Keep notes for future reference and auditing purposes.
Prevent communication errors. Store field Images for improved customer and driver communication.
Automate document delivery. Set up customers (bill to, consignee, beneficial) to receive emailed documents when batches have been completed.
Creating a Ticket in ControlPro
In this video we will show you how to create a ticket from scratch in ControlPro.
0:00 Intro
0:16 Adding materials to the ticket.
0:56 Setting totals for the materials.
1:44 Calculating via acreage instead of total.
2:26 Details tab.
3:36 How to add a customer to the ticket.
3:52 Adding attributes to a ticket.
Third-Party Tickets
How ControlPro accepts third-party tickets. What's automatically created,
Enter Ticket Information on an Unattended
How to enter ticket information on a ControlPro Unattended.
Load sizes can be adjusted from the Unattended screen of ControlPro. If a drivers truck can't hold the total amount the ticket was created for, the driver can modify the size of the load, or even run sub-batches if the trailer has split compartments.
Creating an Originated Ticket in ControlPro
In this video we show you how to create an originated ticket in ControlPro. This is a way for you to create a ticket that has a prefix different from the ControlPro instance that you are currently working on.
0:00
0:42 Creating an originated ticket.
1:20 Creating duplicates.
1:53 Adding materials to originated ticket.
2:32 Application rate based on Acreage, not total amount.
2:52 Giving the ticket a description.
3:12 Estimated Batches.
3:58 A Customer must be on the ticket.
4:28 Confirm that ticket was created.
Creating a ticket with a formula in ControlPro
In this video we demonstrate the two methods that are available for creating a ticket from a formula.
0:00 Intro
0:26 Creating a ticket from Formulas component.
1:48 Creating from Ticket component.
Creating a Formula: https://youtu.be/yuCPBESGFAM
Creating a Ticket: https://youtu.be/cjEuARJHcmw
Creating a ticket report in ControlPro
In this video we demonstrate on how to create a ticket report.
0:05 Intro
0:21 Selecting a template.
0:54 Selecting search criteria.
1:58 Generating your ticket report.
Multi Ticket Batching in ControlPro
We demonstrate how to process multiple tickets simultaneously. This is useful if multiple tickets/customers are being loaded into the same truck.
0:05 Intro
0:45 Refresher on where to locate formulas.
1:20 Where to activate the "show extra fields" option.
1:24 Explanation of the importance of Mass/Volume needing to match.
3:15 Troubleshooting why ControlPro won't allow you to process a multi-batch.
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